Privacy Policy

1. Introduction

SA Site Services Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website or engage our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

• Contact details: name, phone number, email address, and postal address when you submit a quote request or contact us.
• Project details: information about your site, project requirements, and service preferences.
• Usage data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools).
• Marketing preferences: if you opt in to receive communications from us.

3. How We Use Your Data

We process your personal data for the following lawful purposes:

• To respond to quote requests and provide our site services.
• To communicate with you about your project and schedule works.
• To fulfil contractual obligations and provide customer support.
• To improve our website, services, and customer experience.
• To send marketing communications where you have given consent.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR: (a) consent for marketing communications and non-essential cookies; (b) contractual necessity to provide quotes and deliver services; (c) legitimate interests for website analytics and business operations; and (d) legal obligation for record-keeping and compliance.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties only where necessary: service providers (e.g. hosting, analytics), subcontractors involved in delivering site works, and regulatory or law enforcement bodies where legally required. All third parties are bound by appropriate data protection agreements.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data is retained for up to 12 months if no service is engaged; project data is retained for 7 years for warranty and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data ("right to be forgotten").
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at info@sasiteservices.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access is restricted to authorised personnel only.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@sasiteservices.co.uk or call 07423 307 666.